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| Author: Susan Scott
Publisher: Berkley Trade
Category: Book
List Price: $15.00
Buy New: $9.75
You Save: $5.25 (35%)
Rating:  39 reviews
Sales Rank: 3740
Media: Paperback
Number Of Items: 1
Pages: 320
Shipping Weight (lbs): 0.7
Dimensions (in): 9 x 5.9 x 0.9
ISBN: 0425193373
Dewey Decimal Number: 302.346
EAN: 9780425193372
Publication Date: January 6, 2004
Availability: Usually ships in 24 hours
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| Customer Reviews:
 Fierce as in True September 20, 2002
21 out of 21 found this review helpful
If we have ever needed a book like this, now is the time. Just think what could have happened at Enron, WorldCom, etc. if people had been willing to talk to each other about what was really going on? This is both a "think about this" and a "here's how to use it" book that can give people the courage and tools to tell others what they are seeing and believing. Don't be put off by the title, Fierce does not mean you get to beat everyone up - it really is an invitation to, as the author says - interrogate reality. Susan Scott does an effective job in weaving her three big ideas about conversations through the book. The ideas are simple yet powerful and can change the way we talk both to ourselves and to others. She captured me right away with the first concept; that our lives (and work) succeed or fail one conversation at a time, including those conversations we don't have. The book is an easy read. The concepts are clearly presented both in theory and with amusing stories and, best of all, there are practical tips on how to use the information. I enjoyed reading it and putting the principles into action. I'll be giving copies to friends and colleagues. This is one of those books that belongs both at home and the office.
Fierce Conversations November 25, 2002
20 out of 21 found this review helpful
"Fierce...robust, intense, strong, powerful, passionate, eager" - good words for real relating. Susan Scott puts it into her four purposes of a fierce conversation: interrogate reality, provoke learning, tackle tough challenges, and enrich realtionships. Like most really useful authors, she stresses individual responsibility. There are useful checklists and reviews. "Burnout happens, not because we're trying to solve problems, but because we're trying to solve the same problem over and over." This quote begins the 4th chapter - "Tackle Your Toughest Challenge Today," which has techniques for getting to the core of the difficulty in looking for a solution. It is one of many useful approaches in this book. I will share this book with others as well as continue to learn from it. Like all books of this kind (self help), only putting the ideas into action makes a real difference, however, the perspectives gained from reading are of value in and of themselves. The book is indexed, which I like, although not a great index. Occasionally, I felt the author introduced an idea without quite enough follow-through; still, I found a lot to value. Other books in the same vein that I value are the books from the Harvard Law School Negotiation Project (such as Difficult Conversations, and Getting to Yes), Tongue Fu by Sam Horn, and, to stretch the vein a bit, Everyday Ethics by Joshua Halberstam.
A Real Breakthrough in More Effective Communications August 28, 2003
19 out of 21 found this review helpful
I have seen this great book unfolding over the years as I have learned from her training sessions and listened to Susan Scott and seen her fierce determination to communicate about the "the art of communication". So much of our interaction and communication over the years is rendered ineffective because we use the wrong words, avoid conflict, or have the "put off to later" attitude. Susan has captured the answers to clear communication in a way that makes it possible for all of us to be great communicators. The exercises are extremely helpful and the step by step approach helps to make more concrete the skill sets. Her examples enliven and enrich the concepts and make them real. There have been many books written on communication. This one captures at the deepest and yet most basic level the simple rules to make "all" conversations effective both in business and in our personal lives. Ultimately we all have the same objectives: to improve relationships, to listen better, to communicate more effectively, and to be understood. Thank you, Susan, for giving us the very best way to get there "one conversation at a time!"
A Fierce (robust) Book September 29, 2002
18 out of 21 found this review helpful
Fierce Conversation starts with the premise that "the conversation is the relationship" and we must have Fierce (robust) Conversation's in all of our relationships -- business and personal. It is far more encompassing then other recent conversation books on how to have "crucial" or "critical" conversations only. It's a guidebook on how to make relationships meaningful and successful. It's simplicity of focusing on "one conversation at a time" avoids the pitfall of a relationship deteriorating in Scott's words "slowly then suddenly". It's a book whose processes I am able to put into action immediately. I can readily see how starting with one conversation at a time will lead to mastery and enrich relationships. The examples are vivid and easy to visualize and remember. I actually look forward to having Fierce Conversations with my colleagues, customers, employees, and family. I highly recommend Fierce Conversations. Philip E. Fine
Chief Executive Officer
Premier Distribution Services, Inc.
Somerset, NJ
Packed With Knowledge! June 3, 2004
16 out of 17 found this review helpful
This book offers numerous useful principles that will help anyone become a better conversationalist and a more responsive listener. Read carefully because gems of very valuable content are scattered through the entire book, a sentence here, a quotation there, buried in long, interesting digressions about the author's life, people she's known and clients she's worked with over time. A judicious editor could have made a very sharp and effective pocket book out of this material, which is about managing intense, strong discussions with skill. As it is, you'll have to do some digging, but you'll have a perfectly good time doing it, particularly if you are a fan of New Age mantras and can handle a little touchy-feely vocabulary. We assure you that the lessons you'll learn about conversations - including fierce ones - will stand you in good stead.
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