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| | Raving Fans: A Revolutionary Approach To Customer Service
Authors: Ken Blanchard, Sheldon Bowles
List Price: $22.95
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Rating:  125 reviews
Sales Rank: 2186
Category: Book
Publication Date: May 19, 1993
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| | Consumer Behavior (8th Edition)
Author: Michael R. Solomon
List Price: $177.33
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Rating:  4 reviews
Sales Rank: 594
Category: Book
Publication Date: March 7, 2008
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| | The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Author: Joseph Michelli
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Rating:  12 reviews
Sales Rank: 5561
Category: Book
Publication Date: June 13, 2008
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| | Consumer Behavior (9th Edition)
Authors: Leon Schiffman, Leslie Kanuk
List Price: $177.33
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Sales Rank: 645
Category: Book
Publication Date: February 27, 2006
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| | The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
Author: Marty Neumeier
List Price: $24.99
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Rating: 24 reviews
Sales Rank: 6539
Category: Book
Publication Date: December 26, 2008 (New: Last 30 Days)
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| | Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Author: Jeffrey Gitomer
List Price: $30.00
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Rating: 80 reviews
Sales Rank: 2387
Category: Book
Publication Date: August 25, 1998
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| | The Ultimate Question: Driving Good Profits and True Growth
Author: Fred Reichheld
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Rating: 67 reviews
Sales Rank: 3117
Category: Book
Publication Date: March 2, 2006
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| | How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
Author: Jeffrey J. Fox
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Rating:  69 reviews
Sales Rank: 3297
Category: Book
Publication Date: May 17, 2000
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| | The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
Authors: Arkadi Kuhlmann, Bruce Philp
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Rating: 4 reviews
Sales Rank: 27356
Category: Book
Publication Date: October 27, 2008
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| | Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
Authors: Leonard Berry, Kent Seltman
List Price: $27.95
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Rating: 11 reviews
Sales Rank: 19114
Category: Book
Publication Date: May 19, 2008
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