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Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time | 
| Author: Susan Scott
Publisher: Berkley Trade
Category: Book
List Price: $15.00
Buy New: $9.75
You Save: $5.25 (35%)
Rating:  39 reviews
Sales Rank: 5014
Media: Paperback
Number Of Items: 1
Pages: 320
Shipping Weight (lbs): 0.7
Dimensions (in): 9 x 5.9 x 0.9
ISBN: 0425193373
Dewey Decimal Number: 302.346
EAN: 9780425193372
Publication Date: January 6, 2004
Availability: Usually ships in 24 hours
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| Editorial Reviews:
Amazon.com Review
Susan Scott believes that interpersonal difficulties--at work and at home--are a direct result of our inability to communicate well. Fierce Conversations is based on principles from her international consulting practice, in which she teaches executives how to conduct such exchanges more dynamically and ultimately more effectively, thereby improving the relationships they enjoy with their various dialogue partners "one conversation at a time." Using identifiable anecdotes from her experience to inspire and inform, along with a series of practical exercises designed to impart the requisite skills, Scott walks readers through the individual steps she's developed to build better associations through more robust and honest discourses. Addressing all aspects of the process, from several methods for listening more attentively to specific ways she's fashioned to confront and resolve issues "that stand between you and success," Scott offers the type of concrete advice and confidence-building counsel that should help even the most reticent improve their communication skills dramatically. --Howard Rothman
Product Description
The Wall Street Journal bestseller, now with new material.
The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to:
Overcome barriers to meaningful communication
Expand and enrich conversations with colleagues, friends, and family
Increase clarity and improve understanding
Handle strong emotions-on both sides of the table
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| Customer Reviews: Read 34 more reviews...
 How to get to the heart of the matter through conversation August 9, 2004
62 out of 64 found this review helpful
Susan Scott has written an outstanding book on how to use everyday conversation to cut through the politics of work relationships and start talking about what we are all "pretending not to know". I was consistently impacted while reading it, not so much that the material is brand new, but that it is presented in such a way that the opportunities and misses of my own interactions were obvious.
One of the topics discussed is called "Mineral Rights", a type of conversation designed to get deep, past the surface and into the truth of what is going on. The approach accomplishes four purposes: Interrogate reality, provoke learning, tackle tough challenges, and enrich relationships. It has been my experience that this rarely happens in corporate America, and is rarer still where I work now. The book uses examples from various companies that have identified their core values and been honest enough with themselves and others to start acting on them. The many questions posed throughout the book, and the sections at the end of each chapter are a great way to start interrogating reality in your workplace. The answers usually are "in the room" if we can really get honest and start looking for them.
In addition to some great business council, much of the book focuses on how we get honest with ourselves. Often we are the problem, and our own inability to truly understand where our own issues lie, is an essential journey to better facilitate the kind of change we want in our business or relationships. Another great approach used is the "Decision Tree" to help build empowerment in others. Communicate clearly what decisions can be made and what must be communicated to others. (Page 252). Her insights into how silence is an effective communication tool, both internally and in interactions with others, were right on.
While this was all excellent, and perhaps the most well written summary of engaging communication approaches, what was the most powerful for me were the sections on our "emotional wake". We all leave an emotional wake behind us as we engage in conversations with people. The question is, what kind of wake do we want to leave? How do we want people to feel? This served as a great wake up call for me while reading.
Overall, this book is so full of great wisdom and insights I couldn't begin to do it justice here. From the opening examples to the very useful questions in the back and the study guides throughout, I believe this to be one of the best books on business and personal communication I have read. It is both deep and practical, both academically sound and real world tested, and is written in such a way that it felt like a conversation itself. Highly recommended!
 a practical, real world tool December 27, 2002
30 out of 30 found this review helpful
Susan Scott was a corporate coach who realized that people are hungry for authentic communications. She takes the concept of authenticity and mixes it in with good leadership practice to produce a book that is filled with practical advice in one's professional and personal conversations. I am generally put off by simple "formula" approaches to dealing with tough issues, but Scott mixes the importance of reflection and courage along with a simple structure. As a corporate consultant who was using this book as a resource, I was prepared to write it off as too "pop" or simplistic, and instead found solid reference to the importance of showing onesself, understanding the value in recognizing that each party to a conversation brings their own set of "truths," and grounding our conversations in a solid understanding of who we are and where we want to go. Furthermore, she makes a point of using listening as a key strategy for leaders -- one that is often talked about, but rarely reinforced as ably as it is here. Some of Scott's examples are stilted and overly simplistic,she holds herself up as a model of perfection a little too often, and she ocassionally lapses into self-help verbiage that is annoying, and a distraction from a solid product. Nevertheless, for those of us who need to persuade others about the importance of authentic one-on-one communication, or for those of us who forget the magic of intense one-on-one communication with those we care about, this is worth reading and acting upon.
What are you pretending not to know? July 18, 2004
30 out of 33 found this review helpful
Most breakdowns in life have some connection to conversations -- conversations not had, conversations that go poorly, or conversations not yet even imagined. There are a number of good books on conversations and this is one of them.I tend to refer my coaching clients to "Fierce Conversations" when they are having trouble getting motivated and avoid a lot of uncomfortable conversations (compared to recommending other books for those who botch difficult conversations). Susan's section on "stump speeches" is good for gaining clarity on personal vision (i.e., where are you going, why, who is going with you, and how will you get there?). Once clear on "where you are going," it's time to start noticing and speaking about what "you're pretending not to know" (otherwise known as breakdowns -- yours or others). Although "Fierce Conversations" doesn't cover the underlying emotions like "Difficult Conversations" or "Nonviolent Communications" do, or the styles under stress (silence or violence) as "Crucial Conversations" does, it does have some good discussion on "interrogating reality" (with an emphasis on questions and remaining curious) and identifying your own role in conversational breakdowns. Fierce, difficult, crucial, nonviolent -- whatever you call these conversations, they're at the core of all meaningful relationships. I can definitely recommend "Fierce Conversations" to the mix of books on skillful conversations.
 Not as Helpful as "Difficult Conversations." February 21, 2004
26 out of 33 found this review helpful
I listened to both this and "Difficult Conversations." I found that "Diffiicult Conversations" offered much more helpful, concrete advice, and the material was much better organized. I was disappointed that the emphasis of "Firece Conversatons" was almost entirely on business related conversations. Example after example focused on her executive clients. After listening to this program, I felt no more prepared for conversations with friends and family than before. There were a few helpful ideas, but they were presented much more clearly in "Difficult Conversations." "Difficult Conversations" gave me real, practical strategies that have made a big difference in my ease in bringing up tricky conversations and working through them with positive results.
Step Up And Talk About Things That Matter November 16, 2002
22 out of 25 found this review helpful
I think the most important point that this book struck home for me was that you, and only you, are responsible to bring up things that matter to you. If something is bothering you, you need to find the courage to have a conversation with the person that can make a difference. Many people go through life putting off those "difficult" conversations, and letting things just happen by default. This book makes it clear that those very conversations that people avoid are the really important ones that can change your life. By having them, you can change your destiny.
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